FAQ

1. What is your processing time?

Our processing time is 1–3 business days (Monday to Friday) from the date we receive your order.

2. How long does delivery take?

We offer standard shipping within the UK, which usually takes 3–5 business days after dispatch. Delivery times may vary during busy periods.

3. Do you offer free shipping?

Yes, we offer free standard shipping for all orders within the UK.

4. Do you ship internationally?

Yes, we do ship internationally. Please note that customs duties and import taxes may apply and are the responsibility of the customer.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking details so you can follow your delivery status.

6. What if my order arrives damaged or gets lost?

In the rare event that your package is damaged or lost in transit, please contact us immediately. We will work with our shipping partners to resolve the issue and provide a replacement or refund.

7. What payment methods do you accept?

We accept bank transfer, PayPal, and credit/debit cards. All payment information is encrypted and not stored permanently.

8. What is your returns policy?

You can return your order within 30 days of receiving it, without giving a reason, as long as the items are in their original condition. Please see our Returns Policy for details.

9. Is my personal information safe?

Yes, we process your personal data confidentially and in line with our Privacy Policy.

10. Which law applies to my purchase?

UK law applies to all purchases, excluding the UN Convention on Contracts for the International Sale of Goods.